Legal
Instadigs app privacy policy
Last updated: November 2, 2026
1. Who is responsible
Instadigs, Inc., a Delaware corporation with its principal office at 8400 NW 25th St, Suite 100 BM-249223, Doral, FL 33198-1534, United States, is responsible for the app's data. You can contact us at info@instadigs.com. The data about your purchase (your client record, your unit, your payment plan, your payments, your contracts and your addendums) belongs to the developer you bought from, which is responsible for it: the app shows it to you on its behalf.
2. What data we process
Your account: your name and email, your phone number if you give it to us (or as it appears in your client record, if you have already bought), and the app's language. If you have already bought, your purchase, which your developer passes on to us: your unit, your payment plan and what you have paid, your documents and the construction progress. If you talk to Digger, our artificial intelligence assistant, what you write and what it answers, and a summary of your search that it draws from the conversation: where and why you want to buy, how much you have, when you need it and what worries you. If you give them to us, your approximate income and savings, to calculate «Your OpenPrice». In Discover, the projects you like and the ones you don't, and the ones you follow. If you open a Move, what we handle for you: the project or unit, its numbers and your phone number. If you buy as a couple, your partner's name and the code you joined with. What you write or send in the app: messages, voice notes and photos in the chat with Aftersales; your comments and likes on the construction videos; your reviews of the projects and your rating of your advisor; and what you request through the app, such as a referral, a furniture package or a visit. During Tour Meet video calls the app uses the camera and microphone while you are in them, and only the audio is recorded. To notify you, we keep your phone's notification identifier. To improve the app, we record how long you use it and which screens you open, with the app version, whether it is an iPhone or Android and the language. You can turn this off at any time in the app's settings («Help improve the app»). If something fails, the app sends us a report of the failure, with the screen where it happened, so we can fix it. We do not store your IP address with this data. This is our own measurement: the app has no third-party analytics or advertising tools and does not track what you do in other apps or websites.
3. What for
To give you access to your account and to your purchase information; so that Digger can answer you and recommend projects, and to show you in Discover the ones that suit you best; to handle your Moves with the developers; so that Aftersales and your advisor can assist you; to send you the app's notifications (messages, payments, addendums and news about the projects you follow), and so that Digger can write to you in the app with the answer to a question you left open; so that your advisor has a summary of what was said in the Tour Meet; to know which parts of the app are used and fix its failures; and to keep the app secure. We do not sell your data or use it for advertising.
4. Legal basis
Your purchase relationship with your developer and the app service, including Digger, Discover and your Moves, which you request by using it. Our legitimate interest in keeping the app secure and in keeping a record of what was said in the Tour Meet, which you can object to by writing to us. Our legitimate interest in improving the app and fixing its failures, which you can object to by turning off «Help improve the app» or by writing to us. And your consent for notifications, the camera and the microphone, which you give on your phone and can withdraw in its settings.
5. Who else sees it
Your developer's Aftersales team and your advisor, who read and answer your messages. If you open a Move, the Instadigs team that handles it and, only as far as your purchase requires, the project's developer. If you buy as a couple, your partner sees the projects you like. Other owners see your comments on the construction videos with your first name, and your project reviews are published on the Instadigs website with your first name. And the technical providers that run the app, which process the data on our behalf and cannot use it for anything else: hosting and databases, file storage, sending emails and notifications (Expo, Google and Apple), video calls (LiveKit), the artificial intelligence that generates Digger's answers and transcribes the video calls' audio (Anthropic and Groq) and payments (Stripe, which processes your card or bank details: we do not see them). Their servers are mainly in the United States.
6. How long
As long as you have the account. If you delete it, we immediately delete your chat messages, voice notes and photos, your comments, likes and reviews, your advisor rating and your login data, and also your «Your OpenPrice» profile, the projects you follow, your Discover votes and your link as a couple. From your conversations with Digger we remove everything that identifies you and keep only the anonymous text, to improve Digger. Your Moves are left without your account or phone number, because they are dealings with developers that may still be open. What you already requested through the app (a referral, a package or a visit) stays as part of your purchase, without your app data. Usage data and failure reports are kept while you have the account and are deleted when you delete it. The Tour Meet audio is kept while it is useful to assist with your purchase, and you can ask us to delete it at any time. What the law requires to be kept about your purchase is kept by your developer.
7. Deleting your account
In the app, under Profile › Settings › Delete my account. Without the app, at instadigs.com/en/eliminar-cuenta, with a code sent to your email. Or by writing to info@instadigs.com.
8. Your rights
You can ask to see your data, correct it, delete it, restrict its use, take it with you or object to its use, by writing to info@instadigs.com. If you think we have not handled your request properly, you can complain to the data protection authority in your country.
9. Minors
The app is for adults. It is not intended for minors.
10. Changes
If we change this policy, we will tell you in the app before it applies.
Community rules
1. Where they apply
In the comments on the construction videos and in the project reviews: what other people see.
2. What is not allowed
Insults, threats or harassment; sexual, violent or discriminatory content; other people's personal data; advertising or spam; and anything illegal.
3. Zero tolerance
Anything that breaks these rules is removed, and whoever breaks them may lose the ability to comment or access to the app.
4. Report and block
Every comment has «Report». We review it within 24 hours, and you stop seeing it as soon as you report it. You can also block a person so you don't see anything they write.
5. The filter
The app does not allow posting texts with offensive words.
6. Contact
For any complaint about what is published: info@instadigs.com.